FREQUENTLY ASKED QUESTIONS
You can place an order without registering with us, however creating an account allows you to track you order history.
On the Sign In page, click "forgot password," enter your registered email address, and we will send you a link to reset your password.
We take the security and privacy of our customers' personal data very seriously. We have implemented robust security measures and follow industry best practices to ensure that your data is safe and secure with us.
We're sorry, but once an order has been placed, it cannot be changed.
We ship all orders within two business days, but please refer to the shipment time for preorder products on the product page solely.
You can refer to the size chart that is listed on each product page.
Yes. We will provide the link to track your order’s shipping status to your registered email address once your order has been shipped.
You can return a product within 7 days from the date of delivery.
To streamline our product return process for your convenience, we have implemented a user-friendly online platform. You can now easily initiate return requests by following this link: support@inkcanva.com
Your return will be approved within 24-48 hours if it meets the criteria of being unwashed, unused and having all tags still attached.
Once approved, you will be notified through email.
You can cancel an order before it is dispatched. But once the order has been shipped, it cannot be cancelled.
We offer free shipping within India for all prepaid orders. Shipping costs are factored into Cash On Delivery (COD) orders only and will be calculated and revealed on the checkout page.
Prices shown on the website are inclusive of GST.
Not at the moment. We are currently distributing our products within India only.
You can place your order using any of the available online payment methods, or through cash on delivery. All online transactions are secured as per RBI norms.
You can get in touch with us at support@inkcanva.com.
You can get in touch with us at Support@inkcanva.com or call us at +91 7011010369.
We are currently only accepting orders online.
Please contact us at support@inkcanva.com within 24 hours of delivery with an image of the product received.
Please refer to the product care section on the product page next to the product description.